Drive Continuous Improvement with Survey Feedback

If an organization is not agile at a basic team level, it’s going to be really difficult to build an agile enterprise. Teams are the basic building block of an organization, and an organization built on a foundation of dysfunctional teams is certain to be failing. Development of products and services by such teams are sure to miss the mark in terms of quality, on-time delivery and resulting customer satisfaction. Team dysfunction can lead to a cascade of problems within an organization, including serious issues like retention of key talent.  It is therefore important to get a reading on what is going on at a team level to be able to identify problems and address them.

Team Effectiveness surveys give organizations the data needed for team development. Surveys should be easy to take (ten minutes or less) and offer convenience (can be completed on any device). Organizations should be able to tailor survey questions to their specific needs and situation. Survey data should enable teams to see their strengths and areas needing improvement.

A Likert scale is common way to structure surveys. Questions are based on a a five-point-point scale, with choices ranging from Strongly Agree to Strongly Disagree so the survey can provide a holistic view of people’s opinions. All Likert scales also include a mid-point response –  neither agree nor disagree, for those who are neutral on the subject matter.

Survey respondents should be able to provide input anonymously, and survey results should be easy to interpret and actionable. This is where a Likert-based survey helps.